One of our internal continuous improvement teams have recently launched an exciting new project:
Gini – A chatbot for Sandians
This chatbot is a first-line support system. It was built to assist Sandians with some of their internal tasks and to relieve load from support teams. Gini is configured with single sign on (SSO), and has integration with HRM tools.
We have enabled self-service for many common queries, including:
- IT support issues
- HR related questions such as policy information
- Timesheet assistance and user guide
- Internal training support
- Finance and salary queries