One of our internal continuous improvement teams have recently launched an exciting new project:
Gini – A chatbot for Sandians
This chatbot is a first-line support system. It was built to assist Sandians with some of their internal tasks and to relieve load from support teams. Gini is configured with single sign on (SSO), and has integration with HRM tools.
We have enabled self-service for many common queries, including:
- IT support issues
- HR related questions such as policy information
- Timesheet assistance and user guide
- Internal training support
- Finance and salary queries
Our chatbot has helped to reduce the number of similar queries which are received by the support team and HR team, amongst others.
At Sandhata we foster the innovative mindset which encourages people to always look out for things to improve.
The idea for the chatbot was born from the awareness that certain queries were being asked very often. We wanted to enable self-service for Sandians and to improve the efficiency of internal tasks. A team was setup to understand the current state and design a solution. The resulting chatbot, Gini, was designed and built by our in-house teams.
This chatbot is an example of the way we embrace innovation in Sandhata. We are continually improving our systems and processes to streamline the way we work, provide a better experience for our employees, and in turn, enable better customer service.